Reference

Terms & Conditions for Indonesia Accounts

These terms explain how your account, wallet name, and device login work on olx90.

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olx90 Terms & Conditions for Indonesia Accounts
CONTACT ROUTES

Where to Reach Us on Policy

When you need a term checked, we keep the contact routes simple. Live chat is the fastest path for account questions, WhatsApp works well for device-change alerts, and email gives you a written trail for records or corrections. Our team answers from 09:00 to 23:00 WIB, and messages sent after hours are handled in the next support window. Keep your registered email ready so we can link the case to the right account.

Team online

Live chat

Use live chat when you want a quick read on an account clause, login issue, or term update. We keep the chat tied to your registered email so the case stays attached to the right profile.

WhatsApp

WhatsApp is useful when your device changes or you need to flag a mismatch before a withdrawal check. Send the registered name first, then the question, so we can sort it faster.

Email

Send email for correction requests, account closure, or a written copy of the clause you accepted. It is the best route when you want a record you can keep.

DATA AND ACCESS

Data, Cookies, and Device Checks

We keep term-related records in ways that stay tied to your account, not scattered across separate systems.

Account Data

We store the profile fields, payment-name match, and case history needed to run the account and settle disputes. Only staff with a task need can open those records.

Cookies

Cookies remember your session, language choice, and the last device you used. That means you do not repeat the same login steps, although you may sign in again after clearing them.

Device Checks

A new phone, browser, or IP can trigger another check. We use that signal to block suspicious access and to confirm that the person on the screen matches the account record.

Retention

We keep transaction logs, chat records, and identity checks for the period needed by settlement, dispute handling, and local retention rules. After that period, they are archived or removed under schedule.

Change Requests

If your name, phone number, or wallet details change, contact us from the registered email and include matching proof. We only process updates that fit the existing account trail.

Contact Path

For a clause question, a data correction, or a closed-account request, use live chat or email. Clear subject lines help us route the case to the right team without delay.

Terms Questions People Ask First

These questions cover the parts people usually check before they accept the terms: account use, device changes, data handling, and who to contact when something needs correction. Each answer points you to the right action, whether that means confirming a login, sending a document, or asking for a record check. If your case is blocked by local law, we cannot move it forward. Access is only available where local law permits.

You accept the rules for account use, payment-name checks, device checks, and dispute handling. If you keep using the account after we post a change, that continued use counts as acceptance of the current terms.

Yes, one login can move between phone and desktop. When the device changes in a way that looks unusual, we may ask you to confirm the session before you continue.

Another check helps us confirm the wallet name, account name, and recent activity. That step reduces errors when funds move out and helps protect you if the login changed recently.

Send the request from your registered email or chat session, then attach matching proof for the new name, phone number, or wallet. We only update details that can be tied back to your record.

We keep the records needed for settlement, security, dispute handling, and legal retention periods. When those periods end, we delete or archive the records under our internal schedule and access controls.

Use live chat, WhatsApp, or email and say which clause or account issue you want checked. We will route it to the team that handles access, updates, or record changes.

No. Access depends on local law and is available only where local law permits. If your area does not allow it, you should not open or keep using the account.